Terms and Conditions

Terms and Conditions

All visitors to our WebSite should adhere to the following terms and conditions.



These website terms and conditions are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s) and authorized third party websites.

 Information provided by you:

We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include the patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.

You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, Zeel Multi-Speciality Hospital holds the right to cancel the appointment/ transaction and refund/stop the payment.

All information provided by you should be true, complete and accurate but not misleading or deceptive;

To receive the confirmation alert of the appointment booking, kindly provide your correct contact number and email ID. By providing the said information, you hereby authorise Zeel Multi-Speciality Hospital to contact you via, telephonic calls, SMS and/ or electronic mail, in respect of the appointments booked by you and for providing the information about the services provided by Zeel Multi-Speciality Hospital, to you.

The consultation time provided is indicative and actual consultation time may vary.

Appointment booking is only for consultation and not for follow consultation.

Any changes or cancellation in the appointment should be done by calling the number provided in our confirmation email or SMS.

The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a new patient and consultation should be subject to availability of time with the respective doctor.

Complete details of ‘New’ patients should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit Zeel Multi-Speciality Hospital to use the data provided by you for the said purpose.

We track the Internet address of the domains from which people visit us for trend analysis.

We may use the Internet address to identify any fraudulent transaction.

If you do not wish to provide us with the required information, kindly exit the appointment booking application.


The information available on the site WebSite could include inaccuracies or typographic errors. Zeel Multi-Speciality Hospital specifically disclaims any liability for such inaccuracies or errors. Zeel Multi-Speciality Hospital does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. Zeel Multi-Speciality Hospital may change the information on the website at any time without notice or may make improvements or changes to the website at any time.

You agree and undertake that Zeel Multi-Speciality Hospital, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a hyperHyper-link Link site Site or a third party site, or with delay or inability to use the website or a hyperHyper-link Link siteSite, even if Zeel Multi-Speciality Hospital is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user’s equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labor problems or any force majeure. Zeel Multi-Speciality Hospital cannot and does not guarantee continuous, uninterrupted or secure access to the website.

You are informed that use of the internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. Zeel Multi-Speciality Hospital shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. Zeel Multi-Speciality Hospital shall not be responsible for the same.

Zeel Multi-Speciality Hospital shall not be responsible for any such failed transaction, where the bank account of the user of the WebSite is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such users should connect with his/her banker for any such failed transactions and the user of WebSite absolves Zeel Multi-Speciality Hospital of any liability, whatsoever, on this account.


Zeel Multi-Speciality Hospital may use “Cookies” for storing visitor preferences, profiling visitors and tracking visitor behavior on this WebSite. Cookies are small data files that a WebSite stores on computer. By visiting this WebSite you acknowledge, accept and expressly authorize Zeel Multi-Speciality Hospital for the placement of Cookies on your computer.

Zeel Multi-Speciality Hospital shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the WebSite.

All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. However, Zeel Multi-Speciality Hospital reserves the right to perform statistical analyses on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, Zeel Multi-Speciality Hospital shall be entitled to share the same on receipt of a written notice in this regard.

Certain services on the WebSite may require authentication procedures and enable you to access such services by using a user ID and password. Zeel Multi-Speciality Hospital shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the WebSite, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, Zeel Multi-Speciality Hospital may, at its discretion, require you to adopt such other means of authentication

You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

Gateway Security

We wish to make your payment process a secure and convenient experience, and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.

We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.

You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.

You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.

Zeel Multi-Speciality Hospital may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


When Zeel Multi-Speciality Hospital receives a transaction instruction from you in respect of any services or products on the WebSite, through appropriate mode, Zeel Multi-Speciality Hospital will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. Zeel Multi-Speciality Hospital shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Payment Gateway & Methods:

Zeel Multi-Speciality Hospital online payments are redirected to the service provider for processing and then return back to our site.

Accepted Credit Cards We currently accept the use of the following credit cards for payment through our Online Payment Facility:

  • Visa
  • MasterCard
  • Maestro
  • Amex
  • Select Debit Cards
  • Net Banking

On clicking “Make Payment”, your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment. 

We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.

If you do not receive a transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. Zeel Multi-Speciality Hospital will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation.


If you are unable to make your appointment time, Zeel Multi-Speciality Hospital may attempt to contact you, using the information provided at the time of booking. If Zeel Multi-Speciality Hospital is unable to reach you after its initial attempt, Zeel Multi-Speciality Hospital may entertain another walk in /next appointee patient.