Rescheduling, Cancellation & Refund Policy

Rescheduling, Cancellation & Refund Policy


For all online paid appointments for consultation, rescheduling such appointments can be done only for the same doctor in case of consultation. Online consultation timing for the same will be mutually agreed.

Rescheduling of all online paid appointments can be done only on the basis of invoice generated against payment.


Cancellation by the Customer-

For Tele-Consultation, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice for claiming a refund at the hospital counter physically.

Cancellation by Zeel Multi-Speciality Hospital – 

Occasionally, OPDs or appointments are canceled or postponed by the Doctor/ Zeel Multi-Speciality Hospital. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Zeel Multi-Speciality Hospital. You may book new appointment as per your convenience or visit our website


Upon receipt of a valid cancelation of the appointment as stated above, we will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Net-Banking account. 

Typically refunds are processed in 5-7 working days. Please note that we shall not be responsible for any delays in credit to the account holder’s bank account as that is managed by the Cardholder’s issuing bank.

You will be provided with a refund reference number for further communication with your bank.

No refunds / cancellation requests shall be entertained in case of payment against bills / Services received.

Under no circumstances, cash will be refunded against any cancellation.


If you are unable to make your appointment then you should cancel the appointment by using the link integrated in the email confirmation mail or call Zeel Multi-Speciality Hospital call centre.

Cancellation through mail or call centre is allowed for all the bookings until the time of appointment or Invoice generation whichever is earlier.